Apple Australia's top quality service

My 8GB iPhone ended up in the washing machine.

What to do, what to do?

• Still under contract for another year with vodafone.
• Miss not having my own music in the car, a camera and SmackTalk!
• Hard to imagine not having the convenience of 24/7 internet/email.
• Been three days and does not look hopeful even though it had dried out somewhat sitting in the kitchen window in the morning sun.

In the meantime, I checked Ebay so I added a couple of likely possibilities to my watch list at $700 and $749.

Serendipitously, when I arrived at work today, Baz called me over to show his iPhone that he had managed to smash the screen on and delightedly related how Apple Australia were going to replace it for him for $260 or so under warranty even though he broke the phone himself.

I also discovered that a new iphone from Apple, had I needed to buy one, was only going to cost $699. So much for bargains on eBay with 16gb unlocked iPhones selling for over $1000 when you can purchase one from Apple (maybe not unlocked) for $799 too!

Umm, I thought, can I do that too? Is my phone still under warranty? Yep it is until tomorrow!

A quick phone call to T4 Technology where I had purchased the iphone to get the serial number and I was on the phone to Apple and so, so easily, quickly and ever so politely had a RepairID and an email with the following instructions.

Dear Robert, Repair ID:
D23002190

Thank you for choosing AppleCare Service.

We have received your request for a replacement IPHONE 3G. Your Repair ID is D23002190.

Visit Repair Status to view the current details of your service request.

Regards,
The AppleCare Team

Repair Details
Serial Number: 86827USJY7H
Problem Description: Physical Damage - Liquid Damage

Repair Costs

The estimated cost of replacing your iPhone is $249.00.

Should this estimate change, we will contact you for authorization to proceed before starting the repair.

Additional Information
You will need to send your IPHONE 3G to Apple before we can send you a replacement. Please enter D23002190 in the Repair ID box on this webpage. Please print the prepaid shipping label that is generated, and then take the shipping label and your IPHONE 3G to Australia Post. Australia Post will provide prepaid packaging for the shipment. Do not include any other items, as they will not be returned to you. The Australia Post agent will send the IPHONE 3G to Apple.

Unbelievable service! All done and looking forward to the replacement phone - Thanks Apple!

Smacktalk - hurts it is so funny!

Even my dour and serious mate Roland was in stitches over this one. A must have for your iPhone!

It was a fabulous moon last night!

I would like to say it was taken returning home from an awesome waveriding session but unfortunately it wasn't.
But after building all day, we then attended the opening of ArtiStories, a Brave New Works # 16 exhibition of artist's visual diaries, that Michelle had been a part of.
Fifteen Denmark artists (Well, Michelle is almost a Denmark resident) presented an exhibition of their visual diaries based on the festival’s theme “Sharing Stories”. The exhibition displayed diaries created by a range of the community’s artists including young and emerging artists as well as established professionals, painters, sculptors, printmakers and graphic artists, who have worked on these books for the last three months! The exhibition also featured a digital projection of images from the diaries.
It was a great opening and attended by a huge number of people considering the population size of the Denmark community.

Here is a little vid made by Andre Steyl of a pre event workshop run by the delightful person and talented artist Trish Ware.

Amazing Ocarina software for lPhone

I have always loved this 5 part harmony from the beginning of Stairway to Heaven.

Already brilliant - iPhone will be so much better later on this year!

iPhone software 3.0 introduces for users:

Cut, copy and paste between applications

Landscape keyboard for email/notes/calendar

Spotlight search

MMS texting

New push technology

Voice recorder

and much, much more.

and for developers:

A new SDK with a 1000 new features providing unparalleled opportunity to add even more amazing apps to the 25,000 already developed and resulting in an incredible 800 million downloads to date - awesome! Follow the link above to see the whole presentation.

Smooth like a river stone!

I was watching a documentary on Joni Mitchell and I was really taken with a comment by David Crosby of her:

"I think she had more understanding than most people do of human beings.

She had already been through some hard things and - what makes human beings get wisdom is paying dues.

Sort of like - you arrive here as a boulder, you knock corners off yourself until you get smooth like a river stone - and she was already starting to get smooth."

It's taken awhile but I am finally starting to get smooth too - whew!

How's your boulder going?

10,000 visits!

RWCN is delighted to announce that there have been 10,000 visits since it's inception a couple of years ago.

I would like to thank all those visitors, who have come from every part of this planet of ours, for taking the time to do so.

I have purposely attempted to make this site non specific and not just a rave about everything that is happening in my own life as so many are.

Hence the use of the word network rather than blog. Thanks again for visiting.